Phototu.com is dedicated to providing high-quality customized products and services, ensuring that every customer enjoys a pleasant shopping experience. To this end, we have carefully formulated the following refund and return policy:
Within 7 days of receiving the product, if you are dissatisfied with the customized product due to non-quality issues such as personal preference or color choice, please note that due to the uniqueness of customized products, we regretfully do not support return requests. However, please be assured that our customer service team will fully commit to providing you with alternative satisfactory solutions, such as exchanges (where conditions permit) or compensation services, in order to meet your individual needs as much as possible.
For products with quality issues stemming from our production, we promise to fully bear the related costs of returns and provide you with satisfactory solutions. Upon approval, refunds will be processed and returned to your original payment account within 7 working days.
Phototu.com adheres to the principles of transparency and fairness, ensuring that your rights and interests are fully protected. If you have any questions or needs, please feel free to contact our customer service team, and we will serve you with the utmost sincerity.
(Please note that the above policy is a simplified explanation. For specific terms, please refer to the official document published on the Phototu.com website.)
